to the Office of General Inquiries!
Office of General Inquiry provides general information
and resources on matters related to the rights and responsibilities
of parents under Chapter
26 of the Texas Education Code (TEC).
of students with disabilities have additional rights
and procedural safeguards under the Individual with
Disabilities Education Act (IDEA). For more information,
please contact the Division
of IDEA Coordination at (512) 463-9414.
are complaints about schools handled?
Office encourages the resolution of complaints at the
school level, including first informing appropriate
school administrators of the concerns.
Under the rights of parents described in Parent
Complaints (TEC Section 26.011), school districts
provide a process for parents or members of the public
to present a complaint. Typically, complaints about
district policies and procedures are first addressed
by campus administrators, then next by the district’s
central office administrators, and then finally by the
board of trustees.
exhausting the district's complaint process and the
board of trustees has issued its final decision, an
individual may have a right to appeal the written decision
of the board to the Commisioner of Education. Not all
matters can be appealed to the Commissioner of Education.
Please refer to Appeals
to Commisioner (TEC) Section 7.057.
Information about the code of ethics of certified educators
and filing an ethics complaint can be found on the State
Board of Educator Certification (SBEC) website.
Education complaints related to special education rights
are not required to exhaust the local complaint process
and may be filed directly with the TEA. Please refer
to the Division of IDEA Coordination's complaint
School District Policies and Procedures
Office frequently receives questions concerning general
education matters that are under the jurisdiction and
authority of the local school district. We hope the
following information assists you in understanding the
requirements of public schools. Public charter schools
may have different rules and requirements than school
districts. For guidance related
to charter schools, please contact the Charter
Schools Division at (512) 463-9575.
Resources for Frequent Topics
This Office encourages individuals to review the local
school district policies and procedures. In addition
to state laws, the board of trustees adopts local policies
to govern and manage their district. Local policies
may differ from one school district to another; as a
result, it is important to have reviewed the appropriate
local policies when making inquiries about rights and
responsibilities of parents or districts. Local policies
and procedures may be requested from the school administrator
or Office of the Superintendent.
Texas School Laws and Rules
Matters Under TEA Authority
Agency provides guidance and direction for the local
districts and public charter schools, and to act as
a link to many federal and state services. Not all complaints
fall under the authority of the Agency. Many concerns
are the responsibilities of the local districts and
public charter schools. Some examples of matters handled
by the local districts and public charter schools include
hiring and evaluation of staff, classroom assignments,
student retention and grading, selection/provision of
textbooks and materials, student discipline, facilities,
homework practices, use of general education funds,
and dress codes.
cases of a complaint against a school, the Agency is
usually the point of last resort. Before bringing any
question regarding school policy or a specific decision
affecting a student to the attention of the Agency,
the issue should be presented to the responsible parties
in this order:
or Campus Principal
Board of Trustees
Texas Education Agency
has jurisdiction to investigate allegations of non-compliance
regarding specific laws and rules, generally related
to federal requirements, court orders, and certified
you have followed the local complaint policy and procedures
in presenting your concerns and still feel that the
school has violated a right of yours, you may wish to
discuss your concerns with a staff member of the Office
of General Inquiries
Tel (512) 463-9290 | Toll Free
800-957-5109 | Fax (512) 475-3665 | E-mail: firstname.lastname@example.org.
A staff member is available to answer calls during normal
business hours. Spanish speakers are available (se habla
formal complaint to TEA must allege non-compliance with
either federal or state laws or rules that are under
the jurisdiction of TEA. The complaint must be in writing
and signed and include the facts or documentation on
which the allegation is based.
504 of the Rehabilitative Act of 1973
504 Resources, individuals are referred to the district’s
Section 504 Coordinator. Discrimination complaints are
under the jurisdiction and authority of Office
for Civil Rights (OCR). OCR enforces several Federal
civil rights laws that prohibit discrimination in programs
or activities that receive Federal financial assistance
from the Department of Education.
assistance related to civil rights, you may visit the
Contact headquarters office in Washington D.C. or
the OCR enforcement office serving your state or territory.
For further information, please contact the Office for
Civil Rights Dallas Regional Office
(214) 661-9600 l Toll Free (800) 421-3481 | Fax (214)
661-9587 l Email OCR.Dallas@ed.gov
Authority to Monitor and Intervene with Public School
authority to monitor and intervene with school districts
is overseen by the Division
of Program Monitoring and Interventions.
Rowell, Senior Director
Governance and General Inquiries
1701 North Congress Avenue, Austin, Texas 78701-1494
Telephone: (512) 475-3697 l Fax: (512) 475-3665
Updated: October 19, 2006
Send Comments or Suggestions to the Web