Complaint Checklist

The following actions must be completed in order for the Texas Education Agency Division of IDEA Coordination to investigate your special education complaint.

• You have provided the student’s name, contact information, and name of the school district the student attends.

• You have provided your name, address, and contact information where you can be reached.

• You have provided detailed information as to when, where, and how the alleged violation took place.

• You have provided a proposed solution to the problem.

• You have signed your complaint.

• You have provided a copy of your complaint to the school district.

• You have mailed your complaint in time for it to be received by the Division of IDEA Coordination no later than ONE YEAR after the last act or event of which you are complaining.

• You have mailed or faxed your complaint to:
  
  Texas Education Agency
  Division of IDEA Coordination
  1701 North Congress Avenue
  Austin, Texas 78701
  FAX: (512) 463-9560

Technical Assistance for the Dispute Resolution Processes

Questions regarding the complaint resolution process may be addressed by contacting:

Texas Education Agency
Division of IDEA Coordination
1701 North Congress Avenue
Austin, Texas 78701

Telephone: (512) 463-9414 or Fax: (512) 463-9560

Frequently Asked Questions: Complaint Resolution Process

Questions regarding requesting mediation services or due process hearings may be addressed by contacting:

Texas Education Agency
Division of Legal Services
1701 North Congress Avenue
Austin, Texas 78701

Telephone: (512) 463-9720 or Fax: (512) 475-3662

Frequently Asked Questions: Due Process Hearing Process

Toll Free Parent Information Line: 1-800-252-9668
This toll free message line is reserved for parents and other family members who have questions about student rights and regulatory requirements as they relate to special education complaint investigations, mediations, and due process hearings. Calls are returned by trained professionals during normal business hours.

For Individuals who are Deaf or Hard of Hearing:
TTY Number: (512) 475-3540 | Relay Texas 7-1-1

Special Education Main Page

Texas Education Agency | Division of IDEA Coordination
1701 North Congress Avenue | Austin, Texas 78701-1494
Telephone: 512.463.9414 | Fax: 512.463.9560
Parents Information Line: 1.800.252.9668

Last Updated: November 19, 2007 | Created: January 25, 2007

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